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How To Verify Your Email Domain and Select Sender Address
How To Verify Your Email Domain and Select Sender Address

As a Visage admin, follow these guidelines to set up your company domain.

Evelyn Egan avatar
Written by Evelyn Egan
Updated over 7 months ago

Domain verification

Verifying and using your company's email domain when contacting candidates will change the email address that candidates see when they first receive your outreach. Candidates receive emails from you from your regular work email (nameofyourchoice@yourcompany.com) rather than the default Visage domain we use (name_lastname@visage-mail.com).


​Domain verification can only be done by Visage admin users. If you are not an admin, you can see who your admin is on the Subscription section of your Settings page and ask them to take the following actions for you.


To verify your email:

  1. Navigate to the Engagement section of your Settings page. Under Domain Verification, click “Add a domain”.

  2. In the window that opens, enter your company's domain name.

  3. In order to verify your email domain, your IT department needs to add some DNS records to your DNS configuration. Start the verification process to see these records. You will receive the records via email as well. You can simply forward this email to your IT Manager and ask them to update your DNS.

  4. See the important information below about how Visage will use your email domain. Your IT Manager will be happy to know this information, which will also be listed in the email we send you.

  5. While waiting for your domain verification, you can continue posting jobs, sourcing profiles, and contacting candidates as normal.

  6. Your IT Manager will need to update your DNS records within 3 days. After 3 days, we will stop checking if the DNS records were updated.

This is an example

7. If you successfully update your DNS records and we verify your domain,

  • You will receive an email from us indicating success.

  • On your Settings page, you will see your domain name with a green check next to it.

8. If we fail to verify your domain, feel free to start the verification process again from scratch. If you need help, contact us by sending us a chat message on the bottom right corner of this page.

Important information for your IT department on how we use your email domain

  • Visage is a recruitment platform that enables you to contact candidates via email.

  • We never send emails on behalf of users that have not been validated by the user.

  • We never send emails from your domain with another email address than the user's.

  • We make sure we remain under 5% bounce rate.

  • When an email bounces; we stop contacting this email for good.

  • We send 3 emails per candidate email address maximum, we have an average of 2 email addresses per candidate and we contact between 10 and 20 candidates per week per job; so it's a total of 60 to 120 emails per job per week.

  • We watch the complaint rate every day carefully so it remains below 0.3%.

  • We are using Amazon SES as a technical third party and to preserve their sender reputation they carefully watch those same metrics.

Selecting sender email address

Selecting to send emails to candidates from your company’s email domain (verified by us) will increase your delivery and open rates. If you would like, you can also choose to use a custom alias for everyone in your account (such as talent@yourcompany.com).

Sender email address selection can only be done by Visage admin users. If you are not an admin, you can see who your admin is on the Subscription section of your Settings page and ask them to take the following actions for you.

To select a sender email address:

  1. Navigate to the Engagement section of your Settings page. Under Sender Email Address, select from the 3 options available:

2. Click Save to save your settings.

Seeing which email address you are emailing candidates from

To see which email address you are sending candidate outreach emails from, navigate to the Engagement section of your Settings page. Under Sender Email Address, you will see which email you are using. If you would like to change this setting, please contact your account admin. You can see who your admin is on the Subscription section of your Settings page.

If you need any help, contact us by sending us a chat message on the bottom right corner of this page.

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