Right now candidates see your outreach arriving from a Visage address — jessica@visage-mail.com. Verify your company's domain and it arrives from jessica@yourcompany.com instead, which lifts both delivery and open rates.
You don't need to be technical to do this. You add the domain, forward one email to your IT team, and pick which address candidates see.
Admin access required. If you're not an admin, find yours under Subscription on your Settings page and forward them this article.
1. Add your domain
On your Settings page, go to Engagement → Domain Verification → Add a domain, enter your company's domain, and start verification.
2. Forward the records to your IT team
Starting verification generates a short list of DNS records that need to be added to your company's DNS. We show them on screen and email them to you.
Forward that email to your IT manager. It contains the records plus the technical context they'll ask for — the same information in the "For your IT team" section at the bottom of this page.
They have 3 days. After 3 days we stop checking, and you'll need to add the domain again from scratch.
3. Carry on while you wait
Nothing pauses. Keep posting jobs, sourcing profiles, and contacting candidates as normal — outreach keeps going out from your Visage address until the domain is verified, then switches over.
When it works, we email you to confirm and a green check appears beside your domain in Settings.
If it doesn't, add the domain again to restart the process. If the second attempt fails, start a chat with us and we'll look at the records with your IT team.
4. Choose what candidates see (sender email address)
Once your domain is verified, go to Engagement → Sender Email Address and pick one of three options:
Option | Candidates see | Use when |
Job owner's own address | You want replies to reach the recruiter directly. Best open rates. | |
One shared address | You want all candidate replies in one inbox. | |
Job owner's Visage address | Your domain isn't verified yet. |
Click Save.
To check which address you're using at any time, go to the same place — it's shown under Sender Email Address. Only admins can change it.
For your IT team
This is the section to forward. It covers what Visage is and how we treat your domain.
Visage is a recruitment platform. Recruiters use it to contact candidates by email, and domain verification lets that email be sent from your domain rather than ours.
What we need: the DNS records listed in the verification email, added to your DNS configuration within 3 days.
How we send:
Every sending address is validated by the user who owns it. We never send from your domain using any address other than that user's own.
Volume is low and bounded: maximum 3 emails per candidate email address, roughly 2 addresses per candidate, 10–20 candidates per job per week — about 60–120 emails per job per week.
A bounced address is permanently suppressed.
We hold bounce rate under 5% and monitor complaint rate daily to keep it under 0.3%.
Delivery runs through Amazon SES, which independently enforces the same thresholds to protect sender reputation.
Need help? Send us a chat message using the button in the bottom-right corner of this page.